How to fix Runtime Error that interferes with CubePDF installation

SC2 2017-08-23

2024-04-27

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There was a phenomenon that Runtime Error (at 215: 978) occurred while installing CubePDF, PDF creation software that can be used for free, and installation could not be completed, but the cause of the error and how to fix it As I understood, I keep it in the memo.

Since Windows 7 has already installed Microsoft .NET Framework 3.5.1, you need to activate "Activate or deactivate Windows functions" and check the status.

If you are looking for CubePDF installation instructions, please refer to the end of sentence link.

What you did to identify the cause of the error

Specific examples of errors

A concrete example of Runtime Error actually occurred.

Transcription

Runtime Error (at 215: 978): An
error occurred while installing the virtual printer.

I tried the following to identify the cause of the error.

Stop Print Spooler manually
Install Microsoft .NET Framework 3.5 Service Pack 1

Stop Print Spooler manually

In the process of installing CubePDF, a dialog box will be displayed stating "Pause the Print Spooler service".

If it is the message operation, if you select [Yes], Print Spooler should stop, but when I started the service and confirmed it, the Print Spooler was not stopped and it was moving.

After stopping Print Spooler manually, I chose [Yes] and I continued the installation, but again a Runtime Error occurred.

Transcription of setup message

Pause the Pritnt Spooler service to install CubePDF. If jobs remain in the printer, please execute it after printing is finished.
Would you like to continue installing CubePDF?

Install Microsoft .NET Framework 3.5 Service Pack 1

Since the Microsoft .NET Framework was not displayed in the list of Windows programs and functions, we attempted to download Microsoft .NET Framework 3.5 Service Pack 1 from the Microsoft download site .

However, it was an error during the installation and installation was not possible.

Transcript of error message

To install, use the Windows feature on the control panel on or off, or configure Microsoft .NET Framework 3.5 SP1.

At this point we did not know that .NET Framework 3.5 SP1 was installed on Windows 7, so we could not understand the error message.

As I was getting ready, at this point I had given up installing CubePDF and left it for a while.

I could identify the cause of the error

I was worried about the phrase "Use Windows function on control panel on or off" which was written in the error message dialog, so I investigated again.

When I got to tougher with an error message as an entire search word, I encountered information leading to the identification of the error cause.

Although Windows 7 originally included .NET Framework 3.5.1, it can be enabled / disabled from the control panel.

Further examination revealed that the Windows 7 .NET Framework 3.5.1 was not listed in "Programs and Features" but installed.

Then, confirm that there is a link "Enable or disable Windows function" in "Programs and functions".

Activate Microsoft .NET Framework 3.5.1

By checking "Microsoft .NET Framework 3.5.1" from "Activating or deactivating Windows function" it was half valid.

I checked ☑ in all items and activated it.

Microsoft .NET Framework version upgrade

After activating the Microsoft .NET Framework 3.5.1 for a while, we recommend that you check it and update it to the latest version as it will list the .NET Framework related updates in the Windows Update option update .

As of August 23, 2017,
It is Microsoft .NET Framwork 4.7.

Successful installation of CubePDF

Since we were able to activate Microsoft .NET Framework 3.5.1, CubePDF installation succeeded.

Software information

CubePDF 1.0.0 RC 11 May 17, 2017,
Copyright © CubeSoft. All Rights Reserved.

CubePDF is a very convenient PDF creation / conversion software that can quickly convert to PDF from various applications such as Web browser, Microsoft Word, Excel, PowerPoint, whenever you need it.